Here are all our Frequently Asked Questions!
View all our frequently asked questions below.
Frequently Asked Questions
These are the questions we're asked most frequently. Click on a question to see the answer.
Choose your favorite neon design on our website. Customize the text, colors, and size in our configurator. Add it to your cart and complete checkout. You'll receive a confirmation email immediately.
Yes. We create custom LED neon signs based on text, logo, or image. Whether it's for your business, home, or event, everything is custom-made.
Yes. For custom work, you'll always receive a digital preview for approval. This way, you'll know exactly what your LED neon will look like before production begins.
In-stock items are shipped the same or next day. Personalized items have a delivery time of 1-3 business days. Outdoor signs take a minimum of 5 days due to the special coating.
Yes, we can ship LED neon signs worldwide! Shipping takes 1 to 3 days! You can find more information about delivery times here!
Yes. Once your order ships, you'll receive tracking information within 24 to 72 hours so you can keep track of everything.
Standard products can be returned within 14 days. Personalized items cannot be returned due to their unique nature. See our returns policy for full details.
The warranty covers manufacturing and electrical defects under normal use.
Damage due to misuse, drops, or modifications by third parties is not covered by the warranty.
LED neon is modern neon lighting without glass or gas. It's energy-efficient, safe, and sustainable.
Yes, multiple colors in one design are possible.
Safe 50,000 to 100,000 hours of burning!
Standard signs are for indoor use. For outdoor use, we have special outdoor signs with a waterproof coating. These take an additional 5 days to produce.
All signs come with an adapter and mounting hardware. Just plug it in and hang it up! Super easy installation!
No. It can be installed in minutes with the included mounting hardware.
Yes. LED neon signs are designed for long-term use.
Yes. We always supply a dimmer or remote control.
No. LED neon is maintenance-free.
Return
Everything about returns, warranty and refunds.
Standard products: yes, within 14 days. Personalized: unfortunately not possible.
2-year warranty on all technical defects under normal use.
The warranty covers manufacturing and electrical defects under normal use.
Damage due to misuse, drops, or modifications by third parties is not covered by the warranty.
Please contact us by email with clear photos and your order number.
Contact us. We always look for a suitable solution.
After receipt and inspection, this will be handled as quickly as possible.
Order
Everything about placing your order, payment and order confirmation.
Fill out our quote form. We'll send you a sample in your inbox within 4 hours!
Yes. We create custom LED neon signs based on text, logo, or image. Whether it's for your business, home, or event, everything is custom-made.
We accept Bancontact, iDEAL, credit card (Visa, Mastercard), PayPal, Google Pay and Apple Pay.
Please contact us immediately after ordering. For personalized items, we can only make changes before production begins.
Yes. For custom work, you'll always receive a digital preview for approval. This way, you'll know exactly what your LED neon will look like before production begins.
A clear image (preferably a vector file such as .ai, .svg, or .pdf). Don't have one? We'll help you optimize it.
Yes. We deliver to businesses throughout Belgium, the Netherlands, Germany, France, the United Kingdom, the United States, and many more! We provide an official invoice.
Yes. We also offer bulk orders for businesses, restaurants, and events. All at a much more affordable price!
After approval, we will immediately start production so that shipping is possible within 1–3 days.
No. The price you see includes standard shipping. No surprises afterward.
Yes. All payments through neonled.be are processed via secure payment methods such as Shopify Payments and Mollie.
Dispatch
Information about shipping times, delivery and tracking of your package.
In-stock: same/next day. Personalized: 1-3 days. Outdoor: minimum 5 days.
You will receive a track & trace code within 24-72 hours after shipment via email.
Yes. Every order is shipped free of charge within Europe. Outside of Europe, we charge a shipping fee of €15.00.
Yes. Our LED neon signs are professionally packaged to prevent damage during transport.
Our shipping times are already lightning fast! We ship within 1 to 3 days, so you'll never have to worry about this!
Any questions?
Our support team is ready to assist you. Contact us and we'll be happy to help.
Visit our Showroom
BOOK YOUR APPOINTMENT!
Request a free digital design via our website or visit our showroom and we will help you with the realization of your neon sign!
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